Terms of service

Welcome to Soul Quest & Co. By accessing or purchasing from our website (soulquestandco.com), you agree to be bound by the following Terms of Service. Please read them carefully before placing an order or using our platform. These terms govern the relationship between you (the customer) and Soul Quest & Co. (the Company).
If you do not agree to these terms, please refrain from using our website or placing orders with us.

Acceptance of Terms

By visiting, browsing, or making a purchase on soulquestandco.com, you confirm that:

  • You are at least 18 years of age, or are accessing the site under the supervision of a parent or guardian.
  • You have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
  • You are legally capable of entering into binding agreements.

Soul Quest & Co. reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the revised Terms.

Products & Services

Soul Quest & Co. offers a curated range of mindfulness and self-discovery products, including therapeutic diaries, gratitude journals, message bottles, sand timers, lamps, and gift bundles. We strive to ensure that all product descriptions, images, and pricing are accurate at the time of publication.

  • Product colours and appearances may vary slightly due to screen resolution and photography lighting.
  • We reserve the right to limit the quantities of any products or services that we offer.
  • All products are subject to availability. We reserve the right to discontinue any product at any time.
  • Prices for our products are subject to change without notice.

Orders & Payment

When you place an order on soulquestandco.com, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order at our discretion.

  • All orders are subject to product availability and payment verification.
  • We accept payment through the methods listed at checkout. All transactions are processed securely.
  • Prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.
    You agree to provide accurate and complete billing and shipping information.
  • We reserve the right to cancel orders suspected of fraud, error, or violation of these Terms.

Once an order is confirmed, you will receive an email confirmation. If you do not receive this within 24 hours, please contact us at soulquestandco@gmail.com.

Shipping & Delivery

Soul Quest & Co. delivers across Pakistan, with shipping to the UAE also available. Delivery timelines are estimates and may vary due to courier conditions, public holidays, or unforeseen circumstances.

  • Standard delivery within Pakistan typically takes 3–7 working days.
  • Shipping charges (if applicable) are displayed at checkout before payment is made.
  • Soul Quest & Co. is not responsible for delays caused by courier services, customs, or circumstances beyond our control.
  • Risk of loss and title for products pass to you upon delivery.

For full details, please refer to our Shipping Policy at soulquestandco.com/pages/shipping-policy.

Returns & Refunds

We want you to be completely satisfied with your purchase. Our Return & Refund Policy forms part of these Terms of Service and governs all return and refund requests.

  • Returns and exchanges are accepted within 15 days of the delivery date.
  • Items must be unused, in original packaging, and accompanied by proof of purchase.
  • Refunds are processed within 4–5 working days of receiving the returned item.

For complete details, please refer to our Return & Refund Policy at soulquestandco.com/pages/returns.

Intellectual Property

All content on soulquestandco.com — including but not limited to text, graphics, logos, images, product designs, journal prompts, and website layout — is the exclusive intellectual property of Soul Quest & Co. and is protected under applicable copyright and trademark laws.

  • You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our express written consent.
  • You may not use our brand name, logo, or product imagery on any third-party platform without prior approval.
  • Unauthorised use of our intellectual property may result in legal action.

User Conduct

By using our website, you agree not to:

  • Use the website for any unlawful, harmful, or fraudulent purpose.
  • Submit false or misleading information during checkout or customer communications.
  • Attempt to gain unauthorised access to our systems, data, or other users' accounts.
  • Post or transmit any content that is defamatory, abusive, or otherwise objectionable.
  • Engage in any conduct that could damage, disable, or impair the functioning of our website.

Privacy & Data Protection

Your privacy is important to us. Soul Quest & Co. collects and processes your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

  • We collect only the information necessary to process your orders and improve your experience.
  • We do not sell or share your personal information with third parties for marketing purposes.
  • By placing an order, you consent to us using your information to process and fulfil that order.

For full details, please read our Privacy Policy at soulquestandco.com/pages/privacy-policy.

Disclaimer of Warranties

Soul Quest & Co. provides its products and website on an “as is” and “as available” basis. While we take every care to ensure the quality of our products and the accuracy of our website content, we make no warranties or representations, express or implied, regarding:

  • The accuracy, completeness, or reliability of any content on the website.
  • The fitness of our products for any particular purpose beyond their described use.
  • Uninterrupted or error-free access to the website.

Our products are designed for mindfulness, self-reflection, and personal growth. They are not a substitute for professional medical, psychological, or therapeutic advice.

Limitation of Liability

To the fullest extent permitted by applicable law, Soul Quest & Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of, or inability to use, our website or products.
  • Any errors or omissions in website content.
  • Unauthorised access to or alteration of your transmissions or data.
  • Any third-party conduct or content on our platform.

Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the specific product giving rise to the claim.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Lahore, Punjab, Pakistan.

Changes to These Terms

Soul Quest & Co. reserves the right to update, modify, or replace any part of these Terms of Service at any time. Changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please do not hesitate to reach out:

Email: soulquestandco@gmail.com
Phone: 042-37380210
Address: Eden Tower, 4th Floor, Office #317, Lahore, Pakistan
Website: soulquestandco.com